EyeBrock EyeBrock:
I had been with the TD since I came to Canada. I had a mortgage, chequing ,savings, investments etc. When it came time to renew my mortgage I noticed that there was a ‘special’ rate for new customers. I thought that me being a loyal and longtime customer, I should at least get the same rate. Nope, the TD didn’t give a shite about how long I’d been with them and wouldn’t give me the rate.
I left and went to the RBC when they offered me a better deal.
Ray is right, if you don’t get the deal you want, shop around and leave your bank. Loyalty isn’t rewarded by them, don’t reward the banks by showing any. They don’t deserve it.
Maybe it's just your branches decision. Out here we went through the same thing renewing our mortgage but when questioned about the "special" rate for new customers our mortgage official gave us that special rate. TD has also lowered our interest rate on our VISA when we asked if they could. My VISA now has a 5% interest rate.