CKA Forums
Login 
canadian forums
bottom
 
 
Canadian Forums

Author Topic Options
Offline
CKA Moderator
CKA Moderator
 Vancouver Canucks


GROUP_AVATAR
User avatar
Profile
Posts: 11753
PostPosted: Tue Sep 03, 2019 1:44 pm
 


I would appreciate any advice on this issue I'm having with my Asus Laptop, running on Windows 8.1

On Friday I turned my laptop on, as usual, after a normal shut-down on Thursday and as usual the Asus logo appears but rather than go to my login screen I got the following:

"Your PC ran into a problem and needs to restart" - (also displays error Oxc00007b)

Then it displays the Asus logo again and
"Preparing Automatic Repair"
Then
"Diagnosing your PC"

Then it goes to Auto Repair with message "Your PC did not start correctly" (Duh!)

When I go to Advanced Options - Troubleshoot - Advanced
I do get the option to restore to a point before whatever the fuck caused my issue and it is an auto restore point dated Aug 23rd. When I select it and let it run it comes up with this:
"System restore failed to extract the file C:\Program Data\Norton\ followed by a lengthly file name"

I have consulted many a website on how to fix my issue but am unsure as I haven't found anything definitive but I'm wondering if it is possible or even an option to try going to the command prompt (which I can access from the Adanced Options-Troubleshoot menu) and delete that particular file? I guess what I wonder is if the Norton program created that file due to something I inadvertanly encountered and it is corrupt. I know what I keep finding in sites I've consulted is to disable anti-virus when attempting to restore to a restore point but if windows won't even start up then how the hell can I do that?

The error I get in the original "Your PC ran into a problem" screen of Oxc00007b is another issue all together. I have never had this happen before. I have also not let windows updates run for a couple weeks so I'm wondering if there was an update that might have auto-fixed this. Regardless it seems to correct this issue I need to be able to get windows to start up first.

Also note I have not installed or downloaded anything for ages now so it's not something new that has caused this problem.

I'm also wondering if this is more of a Windows Issue, a Norton issue, or a general Asus issue?


Online
CKA Uber
CKA Uber
 Calgary Flames
User avatar
Profile
Posts: 28172
PostPosted: Tue Sep 03, 2019 1:54 pm
 


The CKA tech geeks might vehemently disagree but this approach always works for me with recalcitrant computer equipment:

Image

8)

Norton or Windows 8.1 to blame? That kind of minute difference as to what piece of crap program is responsible can really only be solved with a coin toss. Best to just blame them both equally. Computers? Gah! Image


Offline
CKA Moderator
CKA Moderator
 Vancouver Canucks


GROUP_AVATAR
User avatar
Profile
Posts: 63861
PostPosted: Tue Sep 03, 2019 1:57 pm
 


Strutz: check your PM. :wink:


Offline
CKA Moderator
CKA Moderator
 Vancouver Canucks


GROUP_AVATAR
User avatar
Profile
Posts: 11753
PostPosted: Tue Sep 03, 2019 2:01 pm
 


:lol:

The option to drop it off my balcony (4 floors) did occur to me on Friday.

I opted to turn it off, unplug it then completely ignore it for the last 3 days.


Offline
CKA Moderator
CKA Moderator
 Vancouver Canucks


GROUP_AVATAR
User avatar
Profile
Posts: 11753
PostPosted: Tue Sep 03, 2019 2:08 pm
 


Perhaps I should contect Norton and give them the file name and find out if it is a necessary program file or one created (because of corruption) that can be safely deleted like I mentioned via the command prompt screen?


Offline
CKA Uber
CKA Uber
 Vancouver Canucks
User avatar
Profile
Posts: 23760
PostPosted: Tue Sep 03, 2019 2:21 pm
 


Sounds like a corrupt windows or a failing hard drive. Or corrupt windows caused by failing hard drive.


Offline
CKA Uber
CKA Uber
 Toronto Maple Leafs


GROUP_AVATAR
User avatar
Profile
Posts: 11015
PostPosted: Tue Sep 03, 2019 2:35 pm
 


Do you have a recovery partition? If so try his......

https://www.google.com/search?q=acessin ... e&ie=UTF-8


Offline
CKA Uber
CKA Uber


GROUP_AVATAR
User avatar
Profile
Posts: 20890
PostPosted: Tue Sep 03, 2019 3:30 pm
 


Strutz wrote:
I would appreciate any advice on this issue I'm having with my Asus Laptop, running on Windows 8.1


That seems to be the problem... :lol:


Offline
CKA Moderator
CKA Moderator
 Vancouver Canucks


GROUP_AVATAR
User avatar
Profile
Posts: 63861
PostPosted: Tue Sep 03, 2019 3:33 pm
 


bootlegga wrote:
Strutz wrote:
I would appreciate any advice on this issue I'm having with my Asus Laptop, running on Windows 8.1


That seems to be the problem... :lol:


Concur. I'm thinking her 64 bit 8.1 installed a Windows 64 bit 10 driver update and now the machine can't boot.

Thus I'd recommend starting in safe mode and removing the most recent updates.

https://www.drivereasy.com/knowledge/ho ... dow-8-8-1/


Offline
CKA Moderator
CKA Moderator
 Vancouver Canucks


GROUP_AVATAR
User avatar
Profile
Posts: 11753
PostPosted: Tue Sep 03, 2019 7:19 pm
 


I have windows updates set to not automatically install but to allow me to select and go throught the process.


Offline
CKA Moderator
CKA Moderator
 Vancouver Canucks


GROUP_AVATAR
User avatar
Profile
Posts: 11753
PostPosted: Tue Sep 03, 2019 7:20 pm
 


PluggyRug wrote:
Do you have a recovery partition? If so try his......

https://www.google.com/search?q=acessin ... e&ie=UTF-8

It appears that would reset everything to original.


Offline
CKA Moderator
CKA Moderator
 Vancouver Canucks


GROUP_AVATAR
User avatar
Profile
Posts: 11753
PostPosted: Tue Sep 03, 2019 7:23 pm
 


I went to Norton's forums and posted the issue and it seems by the reply I have already received is that Norton can prevent the restore to a previous date process. I'm thinking now that I may have to try booting in safe mode, disable Norton then retry going back to the date of system restore. Waiting on more info before I start trying that.


Offline
CKA Super Elite
CKA Super Elite


GROUP_AVATAR
User avatar
Profile
Posts: 9035
PostPosted: Tue Sep 03, 2019 7:31 pm
 


Thanos wrote:
The CKA tech geeks might vehemently disagree but this approach always works for me with recalcitrant computer equipment:

Image

8)

Norton or Windows 8.1 to blame? That kind of minute difference as to what piece of crap program is responsible can really only be solved with a coin toss. Best to just blame them both equally. Computers? Gah! Image

This is what should be done the instant you see Norton on any computer.
Or Windows 8.1.

My advice is do startup thing again, click additional restore points. They dont fucking belong in a Norton folder but SystemVolumeInformation. Try. a different one.
Then as soon as you can update the damn thing to Windows 10

**If its one of the Asus tablet/laptop combos that came with 8.1 just forget it. Buy a new laptop, they're way to finicky and flakey


Offline
CKA Uber
CKA Uber


GROUP_AVATAR
User avatar
Profile
Posts: 13669
PostPosted: Tue Sep 03, 2019 8:47 pm
 


Strutz wrote:
I would appreciate any advice on this issue I'm having with my Asus Laptop, running on Windows 8.1

On Friday I turned my laptop on, as usual, after a normal shut-down on Thursday and as usual the Asus logo appears but rather than go to my login screen I got the following:

"Your PC ran into a problem and needs to restart" - (also displays error Oxc00007b)

Then it displays the Asus logo again and
"Preparing Automatic Repair"
Then
"Diagnosing your PC"

Then it goes to Auto Repair with message "Your PC did not start correctly" (Duh!)

When I go to Advanced Options - Troubleshoot - Advanced
I do get the option to restore to a point before whatever the fuck caused my issue and it is an auto restore point dated Aug 23rd. When I select it and let it run it comes up with this:
"System restore failed to extract the file C:\Program Data\Norton\ followed by a lengthly file name"

I have consulted many a website on how to fix my issue but am unsure as I haven't found anything definitive but I'm wondering if it is possible or even an option to try going to the command prompt (which I can access from the Adanced Options-Troubleshoot menu) and delete that particular file? I guess what I wonder is if the Norton program created that file due to something I inadvertanly encountered and it is corrupt. I know what I keep finding in sites I've consulted is to disable anti-virus when attempting to restore to a restore point but if windows won't even start up then how the hell can I do that?

The error I get in the original "Your PC ran into a problem" screen of Oxc00007b is another issue all together. I have never had this happen before. I have also not let windows updates run for a couple weeks so I'm wondering if there was an update that might have auto-fixed this. Regardless it seems to correct this issue I need to be able to get windows to start up first.

Also note I have not installed or downloaded anything for ages now so it's not something new that has caused this problem.

I'm also wondering if this is more of a Windows Issue, a Norton issue, or a general Asus issue?



It's a windows issue and it's caused by the updates they've been putting out lately. I'm running windows 7 on my desktop and everytime I try and update it the thing freezes. So I restart it and then go through the whole "your computer didn't start properly" scene. Unfortunately you can't pick a restore point until you get it running again but for a laugh read the entire page after you restore it because it'll tell you what caused the issue and mine keeps saying "a windows module has prevented this computer from starting properly" :twisted: .

So just let it do it's thing and restore itself, Then turn off the windows updates because that's what's likely the fekin issue.


Offline
CKA Moderator
CKA Moderator
User avatar
Profile
Posts: 33868
PostPosted: Wed Sep 04, 2019 5:40 am
 


Strutz wrote:
running on Windows 8.1



Well, there's your problem!


Post new topic  Reply to topic  [ 22 posts ]  1  2  Next



Who is online

Users browsing this forum: No registered users and 2 guests




 
     
All logos and trademarks in this site are property of their respective owner.
The comments are property of their posters, all the rest © Canadaka.net. Powered by © phpBB.