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Automated Removal Instructions for System Fix using Malwarebytes' Anti-Malware:
Print out these instructions as we may need to close every window that is open later in the fix.
It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.
Before we can do anything we must first end the processes that belong to System Fix so that it does not interfere with the cleaning procedure. To do this, please download RKill to your desktop from the following link.
RKill Download Link - (Download page will open in a new tab or browser window.)
When at the download page, click on the Download Now button labeled iExplore.exe download link. When you are prompted where to save it, please save it on your desktop.
Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with System Fix and other Rogue programs. If you cannot find the iExplore.exe icon that you downloaded, you can also execute the program by doing the following steps based on your version of Windows:
For Windows 7 and Windows Vista, click on the Start button and then in the search field enter %userprofile%\desktop\iexplore.exe and then press the Enter key on your keyboard. If you Windows prompts you to allow it to run, please allow it to do so.
For Windows XP, click on the Start button and then click on the Run menu option. In the Open: field enter %userprofile%\desktop\iexplore.exe and press the OK button. If you Windows prompts you to allow it to run, please allow it to do so.
Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that RKill is an infection, do not be concerned. This message is just a fake warning given by System Fix when it terminates programs that may potentially remove it. If you run into these infections warnings that close RKill, a trick is to leave the warning on the screen and then run RKill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate System Fix . So, please try running RKill until the malware is no longer running. You will then be able to proceed with the rest of the guide. If you continue having problems running RKill, you can download the other renamed versions of RKill from the rkill download page. All of the files are renamed copies of RKill, which you can try instead. Please note that the download page will open in a new browser window or tab.
Do not reboot your computer after running RKill as the malware programs will start again.
As this infection is known to be bundled with the TDSS rootkit infection, you should also run a program that can be used to scan for this infection. Please follow the steps in the following guide:
How to remove Google Redirects or the TDSS, TDL3, or Alureon rootkit using TDSSKiller
If after running TDSSKiller, you are still unable to update Malwarebytes' Anti-malware or continue to have Google search result redirects, then you should post a virus removal request using the steps in the following topic rather than continuing with this guide:
Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help Topic
Now you should download Malwarebytes' Anti-Malware, or MBAM, from the following location and save it to your desktop:
Malwarebytes' Anti-Malware Download Link (Download page will open in a new window)
Once downloaded, close all programs and Windows on your computer, including this one.
Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.
When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked. Then click on the Finish button. If MalwareBytes' prompts you to reboot, please do not do so.
MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below.
On the Scanner tab, make sure the the Perform full scan option is selected and then click on the Scan button to start scanning your computer for System Fix related files.
MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan. When MBAM is scanning it will look like the image below.
When the scan is finished a message box will appear as shown in the image below.
You should click on the OK button to close the message box and continue with the System Fix removal process.
You will now be back at the main Scanner screen. At this point you should click on the Show Results button.
A screen displaying all the malware that the program found will be shown as seen in the image below. Please note that the infections found may be different than what is shown in the image.
You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.
When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.
You can now exit the MBAM program.
This infection family will also hide all the files on your computer from being seen. To make your files visible again, please download the following program to your desktop:
Unhide.exe
Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.
As this infection changes your desktop background to a solid black color, we now want to change it back to the default Windows theme or to modify it to your preferences. If you are using Windows XP, please click on the Start button and then select Control Panel. When the Control Panel opens, please click on the Display icon. From this screen you can now change your Theme and desktop background so that it no longer shows the black background.
If you are using Windows Vista or Windows 7, please click on the Start button and then select Control Panel. When the Control Panel opens, please click on the Appearance and Personalization category. Then select Change the Theme or Change Desktop Background to revert back to your original Theme and colors.
Finally, as many rogues and other malware are installed through vulnerabilities found in out-dated and insecure programs, it is strongly suggested that you use Secunia PSI to scan for vulnerable programs on your computer. A tutorial on how to use Secunia PSI to scan for vulnerable programs can be found here:
How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector
Your computer should now be free of the System Fix program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes' Anti-Malware to protect against these types of threats in the future.
http://www.bleepingcomputer.com/virus-r ... system-fix
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