[PublicAnimalNo9]

THIS , is just one example of whay I LOVED running my own business. The phrase" The customer is always right" didn't fly with my business.
I remember working one particular trade show and some guy was being a dick. I let him know he was being a dick in those exact words. He then demanded to talk to my manager, I told him, "I'm the manager.". He then demanded to speak to the owner. THat brought a big smile to my face and I said to him, "This just isn't your day asswipe, I'm also the owner..now get the fuck out of my face before I get the OPP over here."
Being the boss rocks in those types of instances.

Now, having said all that, I think the advice about keeping it short, simple and just incuding the legal points is very good advice. As an employee, keep your personal feelings and emotions out of the notice. It was very well written btw.

[Yogi]

herbie wrote:

Do you see a sign that says 100% satisfaction guaranteed?
No.
Eaton's went out of business long ago and that was a big part of the reason why. Welcome to 2010. Now fuck off.

Get lots of rude, ignorant and outright scammer customers. Daily.
Friday: wanting me to do something about a 2nd hand computer they bought 8 months ago. Sound problem that just started happening yesterday, by the end of conversation never worked from the day she bought it. So ya shouldn't have bought it. Bye
Thurs: Wanted to return a printer and get her money back months later because the replacement ink cartridge didn't fit. When the kid pointed out they didn't fit because she didn't take the plastic off first, she only got madder.
Weds: Wanted to return a 3 month old mouse that stopped working for a refund. No receipt. I guess not, it was a Radio Shack/Source brand name.
Tues: 90 day overdue who I cut off the Internet was irate, she'd paid the bill fully in cash to the pretty young girl with the huge boobs months ago. The one that went off to college in Vancouver back in Sept 2008.
Or the one I did get to speak my mind. Teen who informed me no one bought our earbuds because they were only $1.00 at the Dollar Store. I pointed out that those were disposable airline earbuds designed to work for a couple hours, they said yeah but you just take them back when they stop working.
You cheap little fuck... somebody who took things back to a Dollar Store (Five and Dime in my teens) woulda been gaunchie strangled, had their head smashed thru their locker door (yeah wooden back then) and called names you can't even say these days

A whole generation of TV idiots raised on "Satisfaction Guaranteed", "We're in business to save YOU money", "the customer is always right" are stupid enough to believe it. They expect a blow job with purchases over $1.99

[Mr_Canada]

Bahhaha, oh if I ran this store, Head Office would be sending me e-mails about customer complaints everyday,

Actually, maybe less. I think I handle people well.

Now, an update on my letter. Sadly, we won't be sending it. We've decided to give him the ability to come back to our store with the credit, given the possibility of apologizing (a very rare event), and if he doesn't, we'll ban him in person. I suppose it saves us on postage.

What I did do though was place signs around the store explaining the Banning procedures, laws, and a general notice of "We don't have to serve you". I don't have the writing with me, I re-wrote it at work and left the hard copy there. It's not that interesting anyway - but it's fairly clear and explicit. If you're rude, your gone. We don't need your money. There's plenty of nice people wiling to buy our $597 42" TV's and $279 2500 PSI Air Compressors...

[kitty]

herbie wrote:

Do you see a sign that says 100% satisfaction guaranteed?
No.
Eaton's went out of business long ago and that was a big part of the reason why. Welcome to 2010. Now fuck off.

i say that to people all the time and mostly they dont get it but they do get that they are not getting their way.

customer service is an art and not for the weak of heart

[Mr_Canada]

I think Retail/Customer Service is something you never forget. It's like riding a bike that you really really hate.

[herbie]

The Eatons thing: We used to buy LPs at Eaton's and return them "because we didn't like the band and the idiots would let us pick another record. Of course, once it's opened the record company won't credit it unless it's defective. We'd go through 5 or 6 before we kept one.
I used to run a printshop and I had to make a huge banner for the store. It read " FAST - GOOD - CHEAP. Pick any TWO". People would come in, Dad had died. The funeral was tomorrow could stop everything and make 200 memorial cards? Then they'd want a "deal"....

Had a laptop come in in the summer. Plastic chipped off the corner, the DVD cover plate gone. Opened it up the screen was cracked. There was chocolate all over the keyboard, half the keys stuck. From a big box store, their 'demo' tag was still readable on the bottom.
"It doesn't matter where I bought it! YOU sell their brand so YOU have to give me another one under warranty!"
No buddy. YOU brought it here and left it for service so YOU owe me $20 diagnostic or YOU ain't getting it back.