Error on his part for sure but hopefully, considering the size of the bill, they cut him a break.
When I go my first phone with the ability to roam the web (without WiFi) I went a little nuts too. Got my first bill and it was nearly $400
I called up Rogers and we talked and thats when the lady in Customer Service said..
"Sir do you think that maybe your web browser opened up in your pocket, accidently conntecting to the internet"?
I said "No I dont think so. Its a foldable phone phone and it would have to be open to do that".
To which she responded.
"SIR, are you SURE that your web browser didnt open by accident thus causing this rather large bill?"
And I said
"NO that would be impossible"
With more than a little frustration in her voice she said a little louder..
"Sir you DO know that this may be recorded for quality control right? Ill ask you again, is there some POSSIBLE way that your browser could have opened by mistake, connected to the internet causing your bill to be inflated by almost 5 times its usual size???"
Then it sunk in...
"Um.......... yeah I guess that could have happened".
She responded with
"Well then Sir Im happy to tell you I can offer you a one time deal where we will absorb half your bill, keeping in mind that this will only happen once"
Understand it happens quite often these days but it was still rather funny.
I can just picture the woman's hand coming through the phone slapping you in the back of the head while she's stomping on the floor on her end saying all of that.